Hosted VoIP Call Recording solution for UK Businesses

Wednesday, 29 November 2006 00:00

Business VoIP provider launches Hosted Call Recording facility

Aylesbury, UK: 29th November 2006 – Hosted VoIP provider Voicenet Solutions today announced the launch of its new unique Hosted Call Recording service, complementing its existing premium VoIP business services.

Completely software-based with no proprietary hardware required, Voicenet Solutions’ Hosted Call Recording can be installed on specified stations to record and store every incoming and outgoing call. Furthermore as it is a remote service, businesses now no longer need to worry about maintenance costs or storage.

All call recordings are archived securely and automatically at the Voicenet Solutions Data Centre in London and can be retrieved (months later if required) at the click of a button by designated users onsite. Calls are categorised by selected parameters such as user, date, start/end time, call duration or phone number; and searched for using those criteria. A browser-based graphic interface allows users to easily play back, archive or email recordings.

The service also offers the Live Acquire facility which allows supervisors to monitor active conversations as they happen, regardless of location, thus giving a unique insight into the performance of their team.

Hosted Call Recording service offers UK businesses, of any type and size, the opportunity to have advanced yet affordable call recording facilities and to store their data efficiently and securely.

In the past only the biggest organisations, or those required to by law, such as banks and emergency services would opt for the facility. Hosted Call Recording however, gives a greater range of companies more flexibility in choosing a recording service, to suit their different corporate objectives.

The application’s front end is designed for ease of use, calls can be accessed and replayed by users with a minimum of technical ability. The application is intuitive, straightforward and simple to operate from any PC that can browse to the recorder.

David Crombie CEO of Voicenet Solutions commented “Our Hosted Call Recording solution means no storage, no tapes and no maintenance; it’s an affordable, scalable and cost effective service for businesses of all sizes. Together with our all in one business VoIP package, VNcomplete, Hosted Call Recording will help more companies work smarter, for less.”

To find out more about VoIP read our Business VoIP Guide

Notes

Voicenet Solutions Ltd, based in Aylesbury UK, is a "hosted VoIP telephony provider" specialising in the provisioning of business grade solutions through its own network located at their operations centre in the City of London.

Voicenet Solutions Ltd was established in 2004 with the sole aim of delivering VoIP telecom solutions to the UK business market. Voicenet Solutions offers a secure, out-of-the-box, best-of-breed telephony solution with flexibility and substantially reduced operating costs.