Entec International connect to Hosted VoIP

Thursday, 15 April 2010 11:18

Entec International, formed in 1989 specialises in the procurement and distribution of mechanical and electrical spare parts throughout Europe.

Entec has experienced consistent growth in its 21-year history, expanding its services to West Africa and North America. With central offices in the West Midlands servicing up to 50 full-time staff, Entec is a large thriving business, which utilises effective technology to aid its ongoing expansion.

The Challenge

Entec is comprised of several departments all reliant on robust communications. Without a dependable telephone system, Entec would not be able to function the way it does. Entec also has a dedicated telesales and customer servicing team who are on the telephones daily to clients and suppliers in the UK, Europe, Africa and America.

The previous telephone system supplied by a large UK provider was a Panasonic PBX. This solution did everything that it was supposed to, but in the four years that had passed since its installation, business needs evolved and the commercial advantages derived by new technology had advanced dramatically. In short, the features available were rudimentary and old. For example, Entec had several home workers who were never able to be a part of the office network and simply used their home land lines or mobile phones. This was not ideal for the employees, whose flexible working options were not matched by their communications system.

Furthermore a lot of calls were being made to Eastern Europe on poor connections. Entec were therefore interested in a high quality alternative telephony provider, with capacity to deal with many outgoing calls and cost effective international calling.

Find out more about the solution implemented for Entec International here