Refuge get communications overhaul

Thursday, 18 March 2010 10:46

Refuge is a national charity for women and children experiencing domestic violence. Since it was established in 1971 Refuge has grown to become the largest provider of emergency accommodation and emotional and practical support in the UK.

With headquarters in central London Refuge run a 24 hour helpline Refuge as well as a network of safe houses from the South Coast to the North East, which provide emergency accommodation for women and children when they are most in need.

Challenge

As with any charity, Refuge needs to scrutinise every cost but also requires the technology that helps any business deliver higher levels of efficiency and enable greater cost effectiveness.

Refuge’s Head of Technology was spending a lot of his time dealing with multiple telecom suppliers, billing and maintenance issues and was genuinely unconvinced that his current providers were offering the best possible deals available.

To find our more about the Solution given to Refuge click here for the full case study: Refuge IP Telephony Case Study