Hosted VoIP keeps business working through snow chaos

Friday, 12 March 2010 10:43

Hosted telephony will keep you business working

Up to 16 inches of snow fell across the UK delivering cancellation, closure and chaos to commuters. Schools were closed and roads shut as snow and freezing temperatures caused problems for millions of people in the first week back after Christmas.

How is your business coping?

It has been estimated that the cost to the economy could be billions of pounds with at least 10% of the workforce unable to get to work and answer calls.

They were obviously the ones that didn't have hosted telephony. 

Does snowfall mean office closure or skeleton staff?

A hosted telephony solution allows for more reliable remote access meaning office calls can be answered and transferred seamlessly from remote premises. When someone calls the office, the phone automatically calls around all remote staff until the call is answered. This is all set-up remotely meaning not a single person needs to enter the premises. This enables businesses to continue as normal with minimal upheaval and no additional cost. 

Hosted Telephony can keep you working

Here's what a customer phoned us to say: 'We have been with Voicenet Solutions for 6 months, and this morning real benefits of the system were truly realised.' Said Andrew Mabbott of Ton-UK a software company based in St Albans. 

'I was able to take all office calls on a VoIP handset plugged in at home using my usual office extension, other employees logged on to their softphones using their laptops and answering customer questions normally. When calls came through for colleagues, I transferred them as normal to their usual extension. Furthermore a client meeting, that was initially cancelled, was replaced by a conference call, enabling us to carry on as normal as possible.' 

Another benefit is because the system is hosted, all maintenance checks can be completed remotely, usually before the customer is even aware there is a problem, thus cutting call-out charges and worry. 

Hosted telephony is perfect for office and home working offering greater flexibility and enables offices to keep working whatever the weather.

If you would like to know how your business can continue working with hosted telephony call one of the Voicenet Solutions team today.