Hosted VoIP helps keep British Business Working

Tuesday, 10 February 2009 00:00

Chaos. What chaos?

Hosted VoIP users get to work at the flick of a switch.

Up to 6 inches of snow fell across the Southeast of England delivering chaos, closure and cancellation to commuters on Monday morning’s rush hour. With the suspension of bus routes and train services, and the closure of hundreds of schools it was estimated that the cost to the economy would be £1bn with at least 10% of the workforce unable to get to work.

That is unless they could work efficiently from home using their office number and email.

A hosted VoIP solution allows for more reliable remote access meaning office calls can be answered and transferred seamlessly from remote premises. This enables businesses to continue as normal with minimal upheaval and no additional cost.

“We have been with Voicenet Solutions for 6 months, and this morning real benefits of the system were truly realised.” Said Andrew Francos of IP SEO a marketing company based in Brighton.

“I was able to take all office calls on a VoIP handset at home using my usual extension, other employees logged on to their softphones using their laptops. When calls came through for colleagues, I transferred them as normal to their usual extension. Furthermore a client meeting, that was initially cancelled, was replaced by a conference call, enabling us to carry on as normal as possible.”

Another benefit is if previously there was a problem with the phones, customers would have to wait for an engineer to come to their office to even diagnose the issue. Now, because the system is hosted, all maintenance checks can be completed remotely, usually before the customer is even aware there is a problem, thus cutting call-out charges and worry.

“We are very happy to hear that our customers have been able to carry on working despite the weather. In the country’s current financial climate it is more important than ever to keep productivity to the highest possible level.” Said Gary Pryor, Director of Sales and Marketing Voicenet Solutions.