VoIp Provider launches Hosted Contact Solution for SMEs

Monday, 13 October 2008 00:00

Resellers get in to Contact with Voicenet Solutions - Voicenet Solutions launches new hosted Contact Centre

Hosted VoIP provider Voicenet Solutions continues to expand its product portfolio with the launch of VNcontact, a hosted inbound Contact Centre solution tailored for the small and medium business market.

Through the CRM facilities this product is designed to help businesses support customers with quick responses to questions, technical issues and handle enquiries through email, chat or telephone.

Gary Pryor Director of Sales and Marketing said, “Our research of both customers and resellers has shown there is a huge demand for a multi-faceted, flexible and cost-effective Contact solution for small and medium businesses. Gone are the days of only large business being able to have a workable Contact centre.”

VNcontact's flexible architecture allows businesses to cost-effectively deploy agents anywhere, with only a computer and an Internet connection. It enables home agents to operate as a virtual team without having to install any hardware or software at their homes. This in turn will help eliminate overtime costs, enable shorter shifts thanks to no commute, and reduce overheads.

Voicenet Solutions’ application, which is compatible with both Salesforce and Netsuite applications, is built from the ground up to leverage the Internet, VoIP and Open Source. Due to this hosted nature there is no need for customers to purchase expensive on-premise technology and hiring a team to implement and maintain it. Furthermore it allows businesses to build a complete contact centre offering and unify communications for a low fee, within weeks rather than months.

Gary Pryor Director of Sales and Marketing said, “VNcontact is designed to open up the market to new customers and resellers alike. With our hosted VoIP products we’re now ideally placed to offer any business, from start-up to large call centre a flexible, cost effective and advanced telephone solution.”

Notes to Editor

Voicenet Solutions Ltd, based in Aylesbury UK, Established in 2004 is an award winning hosted VoIP provider delivering VoIP telecom solutions to the UK business market. It is a single source for all business communications solutions, services and components and is one of the UK's leading providers of hosted voice over IP for business.

Voicenet Solutions offers an expanding product portfolio, which includes VNcontact, VNiMobile, Hosted VoIP, SIP Gateway, Hosted Call Recording, QoS Broadband, and IP Cisco phones are ideal for businesses of all types and sizes and can be tailor-made to fit any communication needs.