Servoca Plc, centralises office network

Company: Servoca

Solution: Hosted IP Telephony

Sector: Recruitment

Solution Applications:

User Application Call Reporting Console Assistant Personal Phone Manager

The Background

Servoca Plc is a leading provider of staffing solutions in the UK and delivers a wide range of specialist recruitment and outsourcing services to clients in both the public and private sectors.

With head quarters in central London, a further 20 offices located around the UK and employing more than 300 personnel, Servoca is a large, vibrant recruitment firm.

The Challenge

Servoca relies on the telephone to stay in constant touch with business partners, candidates as well as the network on the whole. New calls are coming in 24/7, and messages are regularly left, Servoca needed a reliable communications solution that would live up to the demands of this busy environment.

The challenge for the human resources firm was simple.

• To centralise the whole system across 20 locations
• Offer a centralised receptionist point with separate satellite portals
• The solution needed to be the very best available, and one that enhanced the communications of the entire network
• To be able to accommodate home workers as well as remote workers 
• To cut costs
• Disaster Recovery built in
• Offer features such as inexpensive conferencing, call reporting, find-me, remote voicemail as well as remote working

The Solution

It was felt that the traditional option of a PBX was cost prohibitive and systems with hardware costs deemed too expensive. Hosted VoIP became the preferred option and so it was recommended by the CEO to implement a Voicenet Solutions hosted VoIP solution across all locations.

Servoca opted for VNcomplete, which was offered with no upfront capital costs and paid for on a monthly fee with additional free on-network calls.

It was decided that the London HQ would be the first site to move over to the new hosted telephony system with the whole role out taking 16 weeks to complete from initial scope to completion of the last remaining site. 

Together with the IP Phones the Console Assist application was installed, which enables easy distribution of calls to any phone, throughout the company’s network of offices. Other features included “Hunt Groups”, Remote Voicemail pick up, free conference calling and “find me” have all been utilised fully by employees. 

The Result

Servoca has reported that the general communication and connectivity between all branches has greatly improved making all involved able to work smarter. Adopting a scalable centralised solution has also had an instant impact on the business through cost efficiencies:

“We are already seeing cost benefits both in productivity as well as day to day savings in call charges. We envisage a first year saving of 25% and this should go up substantially if you include our normal upgrade costs, which are now no-longer applicable with such a solution. Bringing the whole office network onto one centralised hub has given an intangible benefit of the unification of the offices as whole.”

“Our workforce is now more as one, we feel connected to all our offices, knowing that if someone rings in, they can reach their desired destination in an instant” Andy Church, CEO Servoca

Download the printable Servoca IP Telephony PDF Case Study