Retail Telephony Solutions

At Voicenet Solutions we understand that running a successful retail business means integrating best practice and good process across multiple customer and business touch points. Having the correct communication solutions and features that affords flexibility, control and great reporting can be the difference in the delivery of exceptional customer service and overall operational efficiency.

"70% of consumers are willing to spend an average of 13% more with companies they believe provide excellent customer service." The 2011 American Express Global Customer Service Barometer

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Retail Sector Case Study

“This offering from Voicenet Solutions gives us a flexible, fully-managed, cost-effective unified solution. The financial benefits speak for themselves and were certainly a factor that could not be ignored. We calculated we would save almost £100K over the first 12 months which includes substantial line rental, maintenance and call cost reductions.”

Julian Timm, Head of IT at Empire
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Our solutions address key retail sector operating requirements

From our experience in working with customers in this sector we have provided tailored solutions to solve key business issues facing them such as:

• Integrating small and multiple sites onto one common system without major investment

• Flexibility in having to deal with changing economic conditions and seasonal demands

• Needing to control and reduce call costs; pay as you go to improve cash flow

• Needing to minimise capital expenditure required for new and existing sites

• Real time management information across all sites to understand activity and performance levels to improve decision making