Hosted Contact Centre

Application Name

VNcontact: Hosted Contact Centre

Description

VNcontact is a multi-faceted, flexible and cost-effective Contact solution for small and medium businesses and is ideal for any business that needs to quickly respond to and successfully manage customer enquiries

Features & Benefits

Respond to your customers effectively and handle enquiries through email, chat and phone calls with all the quality assurance, flexibility and scalability of Voicenet Solutions' Hosted IP Telephony solutions

Quick and Effective

Through the sophisticated inbound management facilities your service teams can respond to queries, from multiple locations, through email, SMS, chat or telephone, enabling effective, direct contact with your customer base.

Ideal CRM Solution

This solution combines inbound call handling with a Customer Relationship Management function allowing you to quickly access customer details at the point of contact, enabling effective responses and servicing.

VNcontact Anywhere

VNcontact's flexible architecture allows you to cost-effectively deploy agents anywhere, with only a computer and an Internet connection. Home agents can operate as a virtual team without having to install any hardware or software at their homes, meaning shorter shifts and reduced overheads.

No Hardware Costs

Due to this hosted nature there is no need for you to purchase expensive on-premise technology or hire a team to implement and maintain it. Furthermore it allows businesses to build a complete contact centre offering unified communications for a low fee, within weeks rather than months.

Which VNcontact product is right for your business?

Answer a few simple questions to find out which VNcontact solution best suits your business needs.

» Go to questions

VNcontact online help and application user guide

We have prepared a VNcontact online user guide for Agents and Administrators.

» Go to VNcontact user guide

» Go to VNcontact audio video demos

Key Features:

• CTI Complete control of all media channels.

• Skill-Based Routing Direct your clients to the appropriately skilled agents.

• Multi-media management telephony, email, or web chat channels - all in one application.

• IVR Automated interactions with your clients.

• Contacts and Case Management- Simple-to-use integrated contacts and case management system.

• Monitoring & Recording take the pulse of call centre operations on-demand.

• Recording & Logging- Robust voice recording and logging capabilities.

• Real-Time & Historical Reporting- Call centre metrics at your fingertips.

• CRM Integration- Out-of-the-box integration with leading CRM vendors.