Entec International connect to Hosted VoIP

19/02/2010                

Supplier: Voicenet Solutions
Product: Hosted VN Complete, 7941 Cisco Phones, Free UK calls.
Customer: Entec International

 
The Business Background

Entec International, formed in 1989 specialises in the procurement and distribution of mechanical and electrical spare parts throughout Europe.

Entec has experienced consistent growth in its 21-year history, expanding its services to West Africa and North America. With central offices in the West Midlands servicing up to 50 full-time staff, Entec is a large thriving business, which utilises effective technology to aid its ongoing expansion. 

 
The Challenge

Entec is comprised of several departments all reliant on robust communications. Without a dependable telephone system, Entec would not be able to function the way it does. Entec also has a dedicated telesales and customer servicing team who are on the telephones daily to clients and suppliers in the UK, Europe, Africa and America.

The previous telephone system supplied by a large UK provider was a Panasonic PBX. This solution did everything that it was supposed to, but in the four years that had passed since its installation, business needs evolved and the commercial advantages derived by new technology had advanced dramatically. In short, the features available were rudimentary and old. For example, Entec had several home workers who were never able to be a part of the office network and simply used their home land lines or mobile phones. This was not ideal for the employees, whose flexible working options were not matched by their communications system.

Furthermore a lot of calls were being made to Eastern Europe on poor connections. Entec were therefore interested in a high quality alternative telephony provider, with capacity to deal with many outgoing calls and cost effective international calling.
 

The Solution

Telecoms Consultancy Firm, Synkronicity were aware of Entec’s situation, and the markets it served. Based on Entec’s business profile, Synkronicity presented an appropriate short-list of providers with like-for-like products. Each offered reliability and additional benefits along with cost efficiencies.

Synkronicity recommended Voicenet Solutions hosted VoIP package - VN Complete - with free UK calls on advanced Cisco 7941Gs IP phones. This solution presented a new level of flexibility, removing the requirement for standard ISDN lines and greatly enhancing communications.

Furthermore the provider offered a strong IP backbone with guaranteed Quality of Service, which meant a heightened resilience against potential fall-down. Two additional voice ADSL lines provisioned to enhance this reliability, with 1:1 contention and traffic management.
 

The Outcome

As well as all the benefits of a hosted solution, including ease of call transfer, soft phones for home working and shared central directories and reporting, Entec indicated that they have made substantial savings too. It is estimated that Entec now save 10% month on month on all communications, all with absolutely no upfront expenditure or investment.

Perhaps more important than the costs however is that hosted VoIP offers remote working, allowing a large proportion of staff to seamlessly work from home or abroad as if they were in the office, on their usual extension number. This aids greater office flexibility enabling the team to work the way they want to more easily, wherever they are.

Furthermore Synkronicity were able to complete the installation very quickly. Data lines were operational within a couple of weeks and transition was seamless for both customers and staff. Voicenet Solutions and Synkronicity took all employees through the telephony features onsite in a full, dedicated day’s training course. Furthermore, home-workers and front desk managers were given additional training ensuring everyone was able to get full benefit from the new system.


Quote:

“The new system from Voicenet Solutions and Synkronicity has given us substantial savings with no upfront outlay and no disruption during implementation. It has helped to enhance our company communications network and enables all employees to be a part of the greater system wherever they are.” 

David Colley Head of IT.