7960 - 7961 Making A Call

To Make a Call:

Using the Handset

• Lift the handset and dial the desired number

Using the Monitor Speaker

• Press the NewCall softkey and dial the desired number.
• When the party answers, lift the handset and press the Hold softkey.

Using On-Hook Dialing

• Dial the desired number and lift the handset.

While on an Existing Call

• Press the NewCall softkey and dial the desired number.
• Toggle between the two calls using the Hold softkey.

Disconnecting a Call

• Replace the handset on the cradle -or-
• Press the EndCall softkey

Dialing

To Dial:

• An internal extension - Dial the extension
• A local call - Dial the Outside Access Digit + the number
• International - Dial the Outside Access Digit + 00 + Country Code + Area Code (removing the leading zero dependant on country) + Number

To Redial the Last Number Called:

• Press the Redial softkey or Dial *07

To Return a Call to the Last Caller

• Lift the handset and dial *69
• Verify the number and press 1 to return the call
• Wait for the called party to answer
• Note: If your phone has Toll Restrictions, you will not be able to return restricted calls.

Re-dial

To re-dial the call you placed:

• Press the Redial softkey

Abbreviated Dialing

Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.

To program an Abbreviated Dial Code

• Lift the handset and dial 75*
• Follow the voice prompts
• To modify an Abbreviated Dial Code
• Lift the handset and dial 75*
• Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

To use an Abbreviated Dial Code

• Lift the handset and dial *3
• Enter the desired 2-digit Abbreviated Dial Code

Speed Dial

Speed dial lets you assign favorite telephone numbers to speed dial buttons for one-touch dialing.

To Access the Speed Dial Menu

• Lift the handset, dial 74* and follow the voice prompts.

Speed Dial Notes:

• To modify a Speed Dial button, follow the instructions to program a new Speed Dial button using the same Speed Dial button.
• To delete a Speed Dial button, follow the instructions to program a new Speed Dial button. Instead of entering a new telephone number, press # to enter an empty phone number.
• When entering an external Speed Dial Number, include the Outside Access Digit.
• To Use a Speed Dial, lift the handset and press the Speed Dial button

Receiving a Call

The Cisco 7940/7960 IP Phone has distinctive rings for incoming calls:

• Internal Calls - one ring
• External Calls - two rings
• Distinctive Rings - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.
• Priority Ring - Identifies “priority callers” with a different ring pattern. See Priority Call.

To Answer an Incoming Call:

• Lift the handset -or- answer in speakerphone mode by:
• Pressing the line button -or-
• Pressing the Speaker button -or- Pressing the Answer softkey
• Press Headset button to use the headset

To Answer a 2nd Call While on a Call:

• Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

To Return to the Original Caller

• Press the Scroll Up/Down buttons to select the original call
• Press the Resume softkey.

Transfer

Transfer enables you to transfer an active call to another extension or telephone number.

To transfer an active call:

• Press the More softkey
• Press the Trnsfer softkey
• Dial the extension or telephone number to which you want to transfer the call
• If the called party answers, you may talk privately with them. To finish the transfer, hang up -or- press the Resume softkey to cancel the transfer and return to the holding party.
• If the called party doesn’t answer, hang up to transfer the call to that party’s voice mailbox
• Press the Resume softkey to cancel the transfer and return to the holding party

Note: Press the EndCall softkey to disconnect both the calling party and called party.

One-Touch Transfer

One-Touch transfer lets you transfer a caller to another extension or to a voice mail box for another extension using a single key press. One-Touch Transfer buttons are assigned by the Service Provider.