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7960 - 7961 Call Features

Call Block (Selective Call Rejection)

With Call Block you can program your phone to decline calls from certain people. The Call Block Menu provides step-by-step instructions on enabling/disabling the feature and managing the Call Block List.

To Access the Call Block Menu

Lift the handset, dial *60 and follow the voice prompts

Note: When entering an external telephone number to the Call Block List, enter the 10-digit number. Do not include the Outside Access Digit.

Call Forward (All Calls)

Call Forward (All Calls) lets you forward incoming calls to another number.

To enable/modify Call Forwarding using the menu:

Press the button for the line to forward
Press the Forward softkey
Enter the telephone number for the forwarding destination. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
Press the EndCall softkey

To enable/modify Call Forwarding using Star Codes:

- Lift the handset and dial 72*
- Enter the phone number for the forwarding destination followed by #. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
- Press # to confirm followed by 2 to exit
- Hang up

To enable/modify Call Forwarding from a remote location:

Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company’s complete main telephone number + * + your extension number + #.
Enter your telephone password + #
Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
After hearing the verification, hang up

To disable Call Forwarding using the menu:

Press the line button for the forwarded line
Press the Forward softkey
Press the EndCall softkey

To disable Call Forwarding using Star Codes:

Lift the handset and dial 73*
After hearing the verification, hang up

To disable Call Forwarding from a remote location:

Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
Enter your complete telephone number + #
Enter your telephone password + #
Press ##
After hearing the verification, hang up

Call Forward (Busy)

Call Forward (Busy) forwards calls to another number when you are already on a call.

To enable/modify Call Forward (Busy)

Lift the handset and dial 76*
Enter the extension or phone number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
Press # to confirm followed by 2 to exit
Hang up

To cancel Call Forward (Busy)

Lift the handset and dial 77*
Hang up

Call Forward (No Answer)

Call Forward (No Answer) lets you forward calls to another number when you don’t answer

To enable/modify Call Forward (No Answer)

Lift the handset and dial 78*
Enter the extension or number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
Press # to confirm followed by 2 to exit
Hang up

To cancel Call Forward (No Answer)

Lift the handset and dial 79*
Hang up

Call Forward (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service. The forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.

To enable Call Forward (Out of Service)

Lift the handset and dial 70*
Press # to confirm followed by 2 to exit
Hang up

To disable Call Forward (Out of Service)

Lift the handset and dial 71*
Hang up

Call Forward (Selective)

Selective Call Forward lets you forward calls from certain callers. The Selective Call Forward Menu provides step-by-step instructions on enabling/disabling the feature, changing the forwarding number and managing the Call Forward List.

To access the Selective Call Forward Menu

Lift the handset, dial *63 and follow the voice prompts

Note: When entering an external Forwarding Number, include the Outside Access Digit. When entering an external telephone number to the Call Forward List, enter the 10-digit number. Do not include the Outside Access Digit.

Call Park (Multi-Line)

Call Park (Multi-Line) allows you to park one or more calls and then pick up these calls from any phone.

To Park a Call:

Tell the caller that you will be placing them on hold
Press the More softkey twice
Press the MCPark softkey
The system parks the call at a Call Park extension. The system announces the Call Park Extension and displays it on the telephone display
Hang up

To Retrieve a Parked Call:

Lift the handset and dial the Call Park Extension of the call you wish to retrieve

Conferencing

Conferencing lets you join multiple parties together on a single call. The maximum number of parties is determined by your service provider.

To add a party to an existing call:

Press the More softkey twice
Press the Confrn softkey to place the existing call on Hold and provide dial tone
Dial the extension or number that you would like to add. Be sure to include the Outside Access Digit for external calls.
After the party answers, press the Confrn softkey to join the parties together. If you reach the voicemail or the party doesn’t want to join the conference, press the EndCall softkey followed by the Resume softkey to return to the original call without adding the new party.
Repeat these steps to add new parties.

If you initiate a conference call and then hang up, the other parties will be able to continue the call after you disconnect.
For information about Meet-Me Conferencing, see the Meet-Me conferencing Quick Reference Card.

Hold

Hold lets you place a call on hold for rapid retrieval from the same phone.

To place the current call on hold:

Press the Hold softkey

To retrieve the held call:

Press the Resume softkey

When a call is placed on hold, your phone will ring once every minute to remind you that you have a held call.

Mute

Mute disables the microphone of the handset, speakerphone or headset so you can have a private conversation.

To enable Mute:

Press the Mute button. The Mute button will glow red and the display will briefly note “Microphone Mute On” to show that Mute is active.

To disable Mute:

Press the Mute button again. The Mute button will go dark and the display will briefly indicate “Microphone Mute Off” to indicate that Mute is cancelled.