7911 - 7912 Making and receiving calls

To Make a Call

• Using the Handset  - Lift the handset and dial the desired number

• Using the Monitor Speaker - Press the NewCall softkey and dial the desired number.  When the party answers, lift the handset and press the Hold softkey.

• Using On-Hook Dialing - Dial the desired number and lift the handset.

• While on an Existing Call - Press the NewCall softkey and dial the desired number.  Toggle between the two calls using the Hold softkey.

Disconnecting a Call

• Replace the handset on the cradle -or-

• Press the EndCall softkey

Dialing

 To Dial

• An internal extension - Dial the extension

• A local call - Dial the Outside Access Digit + the number

• International - Dial the Outside Access Digit + 00 + Country Code  + Area Code  (removing the leading zero dependant on country)  + Number

To Redial the Last Number Called

• Lift the handset and press the Redial softkey or dial *07

To Return a Call to the Last Caller

• Lift the handset and dial *69

• Verify the number and press 1 to return the call

• Wait for the called party to answer

• Note: If your phone has Toll Restrictions, you will not be able to return restricted calls.

Abbreviated Dialing

Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.

• To program an Abbreviated Dial Code- Lift the handset and dial 75*

• Follow the voice prompts

• To modify an Abbreviated Dial Code

• Lift the handset and dial 75*

• Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

To use an Abbreviated Dial Code:

• Lift the handset and dial *3

• Enter the desired 2-digit Abbreviated Dial Code

Speed Dial

Speed dial lets you assign favorite telephone numbers to speed dial buttons for one-touch dialing.  Speed dials are configured by your service administrator.

To Use a Speed Dial:

• Lift the handset

• Use the Up/Down Navigation Buttons to select the desired Speed Dial entry

• Press the Dial softkey

Receiving a Call

The Cisco 7940/7960 IP Phone has distinctive rings for incoming calls:

• Internal Calls - one ring

• External Calls - two rings

• Distinctive Ring - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.

• Priority Ring - Identifies “priority callers” with a different ring pattern. See Priority Call.

To Answer an Incoming Call:

• Lift the handset

To Answer a 2nd Call While on a Call:

• Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

To Toggle Between Active Calls:

• Press the Hold softkey

Transfer

Transfer enables you to transfer an active call to another extension or telephone number.

To transfer an active call:

• Press the More softkey

• Press the Trnsfer softkey

• Dial the extension or telephone number to which you want to transfer the call

• If the called party answers, you may talk privately with them. To finish the transfer, hang up -or- press the Resume softkey to cancel the transfer and return to the holding party. If the called party doesn’t answer, hang up to transfer the call to that party’s voice mailbox

• press the Resume softkey to cancel the transfer and return to the holding party

• Note: Press the EndCall softkey to disconnect both the calling party and called party.

One-Touch Transfer:

One-Touch transfer lets you transfer a caller to another extension or to a voice mail box for another extension using a single key press.  One-Touch Transfer buttons are assigned by the Service Provider.