Virtual Contact Centre

Our Hosted Contact Centre is a multi-faceted, flexible and cost-effective contact centre solution for small and medium businesses. It is ideal for any business that needs to quickly respond to and successfully manage customer enquiries.

This application is integral to any solution that enables you to respond to your customers effectively and handle enquiries through email, chat and phone calls. Furthermore, the solution offers quality assurance, flexibility and scalability.

Contact Anywhere

VNcontact's flexible architecture allows you to cost-effectively deploy agents anywhere, with only a computer and an Internet connection. Home agents can operate as a virtual team without having to install any hardware or software at their homes, meaning shorter shifts and reduced overheads. Plus your service teams can respond to queries, from multiple locations, through email, SMS, chat or telephone, enabling effective, direct contact with your customer base.

No Hardware Costs

Due to its hosted nature there is no need for you to purchase expensive on-premise technology or hire a team to implement and maintain it. Furthermore it allows businesses to build a complete contact centre offering unified communications for a low fee, within weeks rather than months.

Scalability

Expand capacity as and when needed No restrictions to future growth

Contact Centre Features 

Inbound Contact Centre

• Automated processing (ACD/IVR)
• Unlimited schedules for time of day interaction routing
• Call and Voicemail queuing
• Opt-out Queue processing
• Management Graphs
• Broadcast status
• Alert messaging

Outbound Contact Centre

• Create, manage outbound calling campaigns
• Create outbound call campaigns
• Track response
• Automated outbound dialling campaigns

If you'd like to find out more about our Contact Centre Solutions and how we can help with your customer interaction please don't hesitate to call.

System Requirements:

• Internet Explorer 6 or higher
• Connectivity - To ensure the highest Quality of Service, Voicenet Solutions IP Telephony Solutions require a Voicenet Solutions certified connectivity solution.