Call Recording

Call recording is an invaluable tool for any type of business or enterprise which needs to re-play calls for training, compliance or monitoring purposes. The Voicenet Solutions Hosted Call Recording service offers UK businesses, of any type and size, the opportunity to have advanced yet affordable call recording facilities and the chance to store data efficiently and securely.

Hosted Call Recording requires no on-site hardware and is enabled on just the handsets you choose. It will record every incoming and outgoing external call.  What’s more, as it’s a hosted service, it works anywhere and you don’t need to worry about maintenance costs or storage.

Call Recording Features

• Always-on Call Recording of specific phone extensions
• Inbound and outbound external calls recorded
• Immediate online search and replay for supervisors
• “Live Acquire” facility to monitor active conversations as they are recorded
• All calls securely stored with online retrieval
• Save calls as wav files
• Play back call parties independently: listen to just one voice for greater clarification*
• Per-seat licensing: set-up and monthly subscriptions
• Non site specific: recorded phones can be physically located anywhere
• Call Recording follows the number when re-assigned to a different Cisco IP Phone
• Solution Compatibility
• Blackberry OS 5 and above
• Cisco IP Phone handsets (Voicenet Solutions seat)
• Voice Recording Portal Requires:
• Internet Explorer 7 or higher
• .NET framework 3.5 or above
• Mobile Application Compatibility
• Blackberry (all models) OS 5 and above
• Additional O/S and model compatibility coming soon

System Requirements:

• Internet Explorer 6 or higher
• Java Runtime Environment 1.5 or higher
• Connectivity - To ensure the highest Quality of Service, Voicenet Solutions IP Telephony Solutions require a Voicenet Solutions certified connectivity solution.