Affiliations
ITSPA - Founding Member
Voicenet Solutions is a founding member of ITSPA (Internet Telephony Services Providers’ Association) which was formed to represent and regulate VoIP providers and network operators, and encourage the development of a competitive industry in providing voice telephony services using IP and other internet technologies.
ITSPA sets and monitors standards for its members in order to ensure that businesses can be confident that they will receive the highest possible telecom products, standards of service and customer care.
As a member of the ITSPA, Voicenet Solutions is required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
The ITSPA Code of Practice is designed to help customers by ensuring that they receive suitable information in advance of agreeing to buy VoIP telephony services so that they can have confidence in the way that an ITSPA member will do business with them.
To find out more visit www.itspa.org.uk
Download the ITSPA code of practice
CISAS Communications & Internet Services Adjudication Scheme
CISAS was established in 2003 as an independent dispute resolution service for communications providers and their customers.
Since then CISAS has helped to settle thousands of complaints involving consumers (or small businesses with 10 employees or fewer) and more than 200 fixed line, mobile and internet service providers.
Find out more about CISAS
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